Course Information
Learn what it takes to be a better team leader and build the high-performance team you’ve always wanted.
Learning Outcomes
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_x000D__x000D_Generating clear and understandable team goals
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_x000D_Identifying examples of quality work and successful standards
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_x000D_Using team discussion and reflection to compare team performance to goals
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_x000D_Identifying strategies needed to close performance gaps
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_x000D_Organizing skills essential to getting tasks done
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_x000D_Decision-Making skills for options evaluation and decision
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_x000D_Problem-Solving skills to develop solution options
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_x000D_Communication skills to communicate ideas and performance
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_x000D_Delegating skills to manage job distribution
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_x000D_Feedback skills to give constructive feedback
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Course
Schedule
Course Date: TBC_x000D_
Application Period: TBC_x000D_
Duration: 2 days_x000D_
Time: 9am to 6pm_x000D_
Ngee Ann Polytechnic reserves the right to reschedule/cancel any programme, modify the fees and amend information without prior notice.
Lesson Plan
This course consists of 5 modules:
a. Goal setting – Using SMART goal method._x000D_
b. Use Team discussion to examines team effectiveness from the perspective of eight dimensions.: Purpose and goals, Roles, Team processes. Team relationships, Intergroup relations, Problem solving, Passion and commitment and, Skills and learning_x000D_
c. Use productivity indicator (from NEA) to measure individual performance._x000D_
d. Use appropriate channels to give constructive feedbacks
a. Verbal and non-verbal communications_x000D_
b. Communication Channels_x000D_
c. Barriers to communication
a. Type of Decision_x000D_
b. Decision making Process_x000D_
c. Options evaluation
a. Skills for Delegation_x000D_
b. Barriers to Delegation_x000D_
c. Authority and Responsibility for Delegation
a. Problem Identification_x000D_
b. Root Cause Analysis_x000D_
c. Solution Generation and selection_x000D_
d. Solution Implementation_x000D_
e. Review and Feedback.
Trainer's Profile
Yong Kam Seng graduated from the Glasgow University (UK) with a Bachelor in Mechanical Engineering (Hons), and ICI University with a Bachelor of Theology and holds a Master of Education from University of New South Wales. He also holds the WDA Advanced Certificate in Training and Assessment (ACTA).
Yong Kam Seng has been a full-time lecturer with the Polytechnic since 1985. He is currently serving as Senior Lecturer in School of IS, teaching a wide varieties of modules. For the training of adult learners, he specializes in SDWSH, SD in Quality Engineering and Management courses. He also undertakes consultancy work, working with several companies such as M1, Qualcomm and Panasonic etc.
Certification
Certificate of Performance will be awarded to participants who achieve at least 75% attendance and pass assessments.
Entry Requirements
Applicants should be working in a relevant industry or have an interest to switch to a supervisory position in the environmental services industry.
Course Fees
Course fee is payable upon acceptance. It is inclusive of 7% GST and subject to review.
| Applicants / Eligibility | Fees |
|---|---|
| Full Fees | $481.50 |
| Singaporeans and Permanent Residents | $144.45 |
| Singaporeans qualified for SkillsFuture Mid-Career Enhanced Subsidy | $54.45 |
| Singaporeans and Permanent Residents qualified for Enhanced Training Support for SMEs | $54.45 |