Course Information
Learning Outcomes
Course Schedule
Certification
Course Fees
Course Information
- Introduction to customer experience
- Dealing with difficult customers
- Maximising your earnings
- Service recovery steps and processes
Course
Schedule
Date: TBC_x000D_
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Duration: 1 day
Certification
Participants must meet at least 75% attendance and pass all required assessment(s).
Course Fees
Full fee: $460.10_x000D_
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Singaporeans & Permanent Residents: $46.01 (after SSG course fee grant of 90%)_x000D_
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- Enter promo code ETSP and upload your valid Private Driver Vocational License (PDVL) or valid Taxi Driver Vocational License (TDVL) during application
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Singaporeans qualified for Workfare Training Support (enter promo code ETSPWTS): $30.53_x000D_
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- Enter promo code ETSPWTS, upload your valid Private Driver Vocational License (PDVL) or valid Taxi Driver Vocational License (TDVL), and WTS supporting document during application
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| Applicants / Eligibility | Fees |
|---|---|
| Enhanced Training Support for SME Scheme (for SC & SPR) | $4.00 |
| Singaporeans & Permanent Residents | $46.01 |
| Singaporeans qualified for Workfare Training Support | $30.53 |
| Full Fee | $460.10 |