Course Information
EVERYONE CAN CHOOSE TO BE(COME) A CUSTOMER/GUESTEXPERIENCE STAR
A collaboration by Start Reverse and Ngee Ann Polytechnic
About Start Reverse
People are the experience. The experience is the marketing.
At Start Reverse, we are obsessed with customer and guest experiences. Delivering consistently memorable experiences is far from easy. Many companies believe they can deliver great service but customers may ultimately disagree with their assessments after experiencing those services themselves.
Having worked with hundreds of inspiring leaders and winning brands, Start Reverse has developed 2 programs with proven (high) impact:
Experience STARs which helps transform co-workers into Brand Ambassadors and Experience STARs
EPIC Leadership, which helps transform managers into EPIC leaders
Both programs are based on the award-winning Reverse Thinking approach which has been applied by Accor Hotels, Adidas, Calvin Klein, Emaar Hospitality, IKEA, Le Pain Quotidien, Mazda, Microsoft, Radisson Hotels, Tommy, World Hotels and many other brands.
In addition, Start Reverse also facilitate skills trainings in Revenue Optimization and Solution Selling.
After completing the Experience STARs training, you will be fully aware of the importance of customer/guest experience. You will learn to go beyond customer/guest satisfaction and to provide authentic experiences for your customers/guests which are Surprising, Touching, Assisting, and Recognizing. All learnings can be applied in practice the day after this training!
Who is the target audience:
Customer and Guest-facing operational co-workers, supervisors and managers/leaders.
Watch the EXPERIENCE STARS video on our partner’s page:
https://performancesolutions.bbvms.com/p/default/c/3205173.html
Learning Outcomes
• Be(come) more aware of own behavior in relation to customer experience by ‘experience-based’ learning_x000D_
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• Create memorable experiences for customers and go (way) beyond customer satisfaction_x000D_
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• Act with self-confidence, build relationships with others appropriately_x000D_
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• Utilize a variety of approaches in order to remain effective and achieve objectives in various ways and to demonstrate flexibility_x000D_
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• Use communication channels to raise interest, influence opinions or behavior and show compassion and empathy_x000D_
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• Apply humour adequately as a means to getting things done
Course
Schedule
Course Dates: TBC_x000D_
Application Period: TBC_x000D_
Class Time: 2.30pm to 6.30pm_x000D_
Venue: Online Synchronous_x000D_
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Duration: 1 Day_x000D_
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Ngee Ann Polytechnic reserves the right to reschedule/cancel any programme, modify the fees and amend information without prior notice.
Course Fees
Course fee is payable upon acceptance. It is inclusive of 7% GST and subject to review._x000D_
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Enter promo code ETSP during applicati
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Course fee is payable upon acceptance. It is inclusive of 7% GST and subject to review._x000D_
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For more information on other subsidies, please click here. _x000D_
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on.
| Applicants / Eligibility | Fees |
|---|---|
| For Singaporeans aged 40 & above / Singaporeans or PRs sponsored by SMEs* (After 90% SSG Funding Subsidy) | $60.50 |
| Singaporeans and PRs (After 70% SSG Funding Subsidy) | $160.50 |
| Full course fee | $535.00 |